We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, make purchases, or otherwise interact with us.
We may collect the following types of information:
a. Personal Information
- Full name
- Email address
- Phone number
- Billing and shipping address
- Payment information (processed securely by third-party providers)
b. Automatically Collected Data
- IP address
- Browser type and device identifiers
- Pages visited and time spent on the site
- Cookie identifiers and analytics data
c. Transactional and Communication Data
- Order history
- Customer service interactions
- Marketing preferences and communication consents
We use your personal information for the following lawful purposes:
- To fulfill and manage your orders
- To communicate with you about your purchase
- To send promotional offers (only with your consent)
- To improve our website and customer experience
- To comply with legal obligations
- To detect and prevent fraud
We may share your information with:
- Payment processors (e.g., Stripe, Razorpay, PayPal) - Shipping and logistics providers
- Marketing and email service providers
- Analytics and website hosting partners All third parties are contractually required to maintain the confidentiality and security of your data and are not allowed to use it for their own purposes.
Depending on your location, you may have the following rights regarding your personal data:
Under GDPR (EU/UK):
- Right to access your data
- Right to rectify inaccurate data
- Right to erasure (“right to be forgotten”)
- Right to data portability
- Right to restrict or object to processing
- Right to withdraw consent at any time Under CCPA (California Residents):
- Right to know what personal information is collected and why
- Right to access and request deletion of personal information
- Right to opt-out of the sale of personal information (Note: We do not sell your data)
- Right to non-discrimination for exercising privacy rights To exercise your rights, please contact us at support@saffrogold.com
If you are accessing our website from outside India, please be aware that your data may be transferred to and stored in servers located in India or other jurisdictions where our service providers operate. We ensure such transfers comply with applicable data protection laws and implement safeguards such as Standard Contractual Clauses where required.
We retain personal data only as long as necessary to fulfill the purposes described above, or as required by law, accounting standards, or security obligations.
Our website uses cookies and similar technologies to improve your experience. You can manage your cookie preferences via browser settings or through cookie consent tools where applicable.
We do not knowingly collect personal data from individuals under the age of 18. If we learn that a child has provided us with personal data, we will delete such information promptly.
We use appropriate technical and organizational measures to secure your personal information, including: - SSL encryption - Secure server environments - Access controls and regular audits
We may update this Privacy Policy from time to time to reflect legal or operational changes. Updates will be posted on this page. Your continued use of our site signifies your acceptance of any changes.
If you have questions about this Privacy Policy or your data rights, please contact us through email at support@saffrogold.com
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